S
RECENT POSTS
Last 24 hour
2023-10-31 14:49:46
Application
1,452
It's payday with the SCB app being down.
2023-10-31 13:43:39
Application
1,333
I heard that the SCB app is down again. #ThisisThailand
2023-10-31 13:38:57
Application
5
Why there is no any explanation for this? Have you known that many people are in trouble. The app down is too often! It may be for someone who using many bank applications, but not me! I have only SCB app!
MITIGATION PLAN
1. Assemble a cross-functional team with representatives from IT/ Cyber Security, DPO, Risk, Compliance, Marketing, Operation, Customer Office, PR, Legal, Customer Service Center, and Senior Management.
2. Immediately inform customers about the issue through all available channels, including official social media and the company website.
3. Provide regular updates to customers about the progress of resolving the issue.
4. Work with the technical team to identify the root cause of the problem and implement a solution as quickly as possible.
5. Conduct a thorough review of the incident to identify any areas for improvement and implement changes to prevent similar issues from happening in the future.
SUMMARY
.
Summary: The SCB mobile application experienced a significant outage. Customers were unable to access the app for transactions such as payments and balance checks.
The issue was widely discussed on social media, with users expressing frustration over the repeated occurrences of the app's downtime, especially at the end of the month when financial transactions are critical. Key Points:
-
The SCB mobile application faced a service disruption.
-
Users were unable to perform financial transactions through the app.
-
The incident caused customer dissatisfaction and affected the bank's reputation.
-
Some customers had to resort to using cash or other banks' services due to the outage.
-
There were comparisons made with other banks, such as Kasikornbank (KBank), which reportedly had fewer outages.